OPEN 7 DAYS A WEEK 0800 433 4281 Lines open today 8:30am - 5pm

Terms & Conditions

Customer Service Policy

Clear pricing

We believe that you have a right to be given clear and unmistakable pricing information. We display both VAT exclusive and inclusive prices, where possible. You can select which display is the primary display. Our shipping charges are clearly displayed on every page and shown in the shopping cart the moment a product is placed in it.

Clear product information and additional technical support

We will always describe products in plain English to help you choose and compare products easily. On top of this we display all technical data sheets, manuals and certifications. Our sales staff are trained to advise you on technical issues and are happy to assist you over the phone or by email. We strive to reply within one working day. For more complex products, we have introduced interactive technical help guides, which will break down the complex purchasing decisions into easy chunks and will guide you through the purchasing process.

Single point of contact

No customer wants to be passed around from one telephone operator to the next. Our sales staff are trained to deal with all aspects of customer service. They will advise about products, take orders, deal with any complaints without passing you on to other staff members. Should a staff member not know the answer to your question, they will find out for you and will ring you back. They can also speak with the manufacturer on your behalf and let you know their answers. Should you wish to speak to a manager, they will of course transfer you to the relevant manager to deal with your query. All our staff have their own telephone numbers, so that you can always ring them directly if you want to follow up any discussion.

Customer Feedback

We would like to understand what you think of our service and our products and we want other customers to benefit from the feedback you give. You will be offered in the checkout the option to request Trustpilot or Google feedback emails. This feedback, which we cannot influence, is displayed both on our website as well as on Trustpilot's or Google’s websites to be seen by other prospective customers. You can also request product feedback emails six weeks after you received your goods so you can tell us how our products performed. Your feedback is then published next to the relevant product for other people to see.

Support during buying process

We have a very user friendly one-step checkout. There is no need to register with us before we display the total costs to you. We will, however, supply you with a username and password AFTER you have placed an order with us. This will allow you to review your order history and speed up any future orders. Our customer care staff will ring you if there is any problem with your order, be it that payment failed or that your goods are delayed. At that point you can also request changes to the order. We offer multiple payment options, including most payment cards, Paypal and cheques. Any personal data you pass to us is protected very carefully. For further information, please read our Privacy Policy.

If you change your mind

If you change your mind, we offer twice the legal requirement for the returns period without quibbling. See also our Returns Policy.

Delivery Information

We offer FREE next day delivery on all orders. Any order placed before 3pm will be dispatched the same day (working days only).

Shipments to Highlands, Islands and remote locations may take 2-3 working days depending on your location. Please contact our sales team for more detailed information with regards to delivery times to your specific location. Our list of "Islands and remote location" postcodes can be found here.

Islands and remote locations

Postal codes starting with: BT, GY, HS, IM, IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV51, IV55, IV56, JE, KA27, KA28, KW15, KW16, KW17, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, PH42, PH43, PH44, TDCU, ZE

Dangerous goods, such as fire extinguishers cannot be delivered by our standard carrier to island locations, such as Northern Ireland or Jersey. In such instances we will contact you and you will be offered a refund of your order value or a shipment with a specialist carrier at an oncost.

Unfortunately, we can not offer compensation for deliveries that are delayed for reasons out of our control.

Should we be out of stock of an item, we will inform you as soon as possible.

If you order extinguishers with installation, the installation can take up to a maximum of 14 days.

If you add special delivery instructions, please leave a signed piece of paper with the same instructions on the outside of your door, as the driver is otherwise not able to leave parcels eg in a porch etc. If you have left a delivery instruction to, for example, 'leave parcel in porch if not in', we cannot provide you with a proof of delivery, should the parcel go missing. We will, however, provide a proof of shipping, if requested. You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.

Please check the status of your package immediately before signing the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy of the carrier. Otherwise you might not be able to receive a replacement or refund from us. You can also refuse damaged parcels without signing for these. If you find transport damage AFTER the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, some of the carriers we use will accept liability. If you claim any later and you had signed for the goods, we might be unable to claim compensation for you from the carrier.

If a customer is not in when delivery is attempted, the delivery driver will leave a card with details of the local depot and attempt re-delivery the next day. Please ring the stated telephone number if required to do so on the card. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product. Alternatively, we might refund you and cancel the order.

Timed and Saturday deliveries

We can arrange specific delivery times and Saturday deliveries on request. Please contact our sales team for a quotation.

Installation and Servicing of Fire Extinguishers

We offer an optional nationwide (mainland UK) installation service, which includes extinguisher hanging, inspection, labelling and certification by our BAFE approved fire extinguisher engineers. Alternatively, customers can choose to install the extinguishers themselves but we strongly recommend that you carry out a careful visual inspection once you have received the extinguisher to ensure that there has been no transport damage, that the safety pin moves freely, that the pressure gauge needle (where applicable) is in the green and that you have received the correct extinguisher. Even though we inspect our extinguishers prior to shipment and are protecting them very carefully against transport damage, we will not issue pre-shipping inspection certificates, as extinguishers can be damaged in transit. The practice of issuing pre-shipping inspection certificates can be dangerous as it can make the customer believe that the extinguishers do not require a visual inspection by the customer on receipt of the extinguishers. We also offer to come out to you, after you have hung the extinguishers yourself, to carry out an inspection of the extinguishers and to apply extinguisher servicing labels. This process is called commissioning and can be ordered online when you are choosing fire extinguishers. Commissioning is cheaper than our full fire extinguisher installation service. We also offer to remove old extinguishers for responsible recycling. There is a charge of £3.64 + VAT per extinguisher to cover this optional service.

If you are a business you need to have the extinguishers serviced after 12 months and yearly thereafter. We offer extinguisher servicing nationwide on mainland UK. Excluded from the annual servicing requirement are the P50 service-free extinguishers.

Customers living in remote areas should note that some servicing/installation services may be affected, or not available. We will inform you as soon as possible of any potential problems. If you want to check before placing an order, please call us on 0800 433 4281.

Installations of fire extinguishers are carried out within 14 days. Commissioning of fire extinguishers is carried out within 28 days. The annual Servicing of fire extinguishers is carried out within 30 days from your order.

All Installations, Commissioning and Servicing is carried out by the BAFE certified network of Safelincs fire extinguisher engineers. All extinguisher labels and all documentation is Safelincs branded.

Supply and Maintenance Contracts

Budget-Fire also offers fully inclusive contracts for the supply, installation and annual maintenance of extinguishers. These contracts typically run 3 to 5 years and involve yearly payments. The following terms and conditions apply for these contracts only and are valid in conjunction with the written Rental and Maintenance Agreement:

Our Service

  1. Budget-Fire will carry out a free site survey to determine the correct type, number and location of any fire fighting equipment required. This survey can be carried out before or after the signing of the contract. If additional requirements are found at the survey and the contract is already signed, Budget-Fire will offer an updated contract to the customer.
  2. After signing of the contract, Budget-Fire will install and commission the fire fighting equipment specified as a result of the site survey, in accordance to British Standards.
  3. All work is carried out by BAFE registered engineers employed by Safelincs Ltd, Budget-Fire’s parent company, or BAFE registered partner companies contractually bound to Safelincs whose work is co-ordinated and supervised by Budget-Fire and Safelincs.
  4. Changes to the customer’s premises or scope of business that could affect the suitability of the fire fighting equipment installed by Budget-Fire following the site survey must be notified to Budget-Fire by the customer and might require changes to the contract.
  5. The equipment shall remain the property of Budget-Fire during the course of the contract. The customer is responsible for the protection of the equipment against loss and damage.
  6. For the duration of the contract, Budget-Fire will maintain the fire fighting equipment in accordance to British Standards and will issue the customer with a maintenance certificate and engineers’ report after each service. This maintenance and any replacement parts required for the maintenance are included in the yearly rental fee. Not included in the contract is the replacement or repair of fire fighting equipment damaged maliciously or accidentally. These costs have to be paid by the customer in addition to the rental charges. These repair and replacement prices are published on www.budget-fire.co.uk.
  7. Budget-Fire offers an emergency service with a 48 hour response time to replace or repair equipment used or damaged. Budget-Fire charges an additional call-out fee for this service.
  8. Budget-Fire will replace extinguishers used in a fire free of charge and within 48 hours, as long as the fire has been reported to the fire brigade. There is no extra call-out fee for this service.
  9. At the end of the contract, Budget-Fire will dispose of the fire fighting equipment if the customer so wishes and at no further cost. Alternatively, the customer has the option of keeping the equipment at the end of the contract at no extra cost.
  10. The Customers shall give every reasonable facility to Budget-Fire’s service engineers or agents to enable them to perform the actions required by the contract and in particular by assisting them in locating the equipment and having it readily available for servicing. Failure to allow access for Budget-Fire service engineers or agents on the agreed date will lead to additional call-out charges to be charged to the customer.
  11. During the term of this agreement, the fire fighting equipment must only be maintained or repaired by Budget-Fire’s service engineers or agents
  12. Although Budget-Fire will notify the customer of the installation and maintenance dates, these dates are estimates and not binding

Service Fees

  1. The first payment is due within 30 days of invoice date. The invoice is sent to the customer after the installation of the fire fighting equipment.
  2. The yearly rental fee is due within 30 days of invoice date. The invoice is sent to the customer after the maintenance has been carried out
  3. The yearly rental fee is fixed for the period of the contract. However, if the UK’s annual CPI inflation (Consumer Price Index Inflation) as stated by the Bank of England should rise above 3% in a year, Budget-Fire will be permitted to increase the yearly charges in line with inflation.
  4. Overdue payments give Budget-Fire the right to cancel all further services and to charge interest on outstanding amounts overdue at a rate of 3% per calendar month. Budget-Fire is also entitled to sue the customer for breach of contract and recover the overdue charges and interests.
  5. All prices shown in the contract are exclusive of VAT. VAT will be added on all invoices.

Duration

  1. The contract runs for the Duration as specified overleaf and is valid from the date of signing. The regular maintenance dates and the finishing date are calculated based on the actual installation date.
  2. The yearly rental and maintenance fee is calculated based on the number of years the customer wants the contract to run for. The fire fighting equipment and the initial outlay for installation etc is amortised over this contract period.
  3. The customer can cancel in writing at any point of time. Invoices due still have to be paid by customer after cancellation.
  4. If the customer cancels early, Budget-Fire will charge an early cancellation charge for the outstanding amortisation to the level described in the contract overleaf. Payment is due within 30 days of being invoiced for the cancellation charge. On payment of this charge, the customer receives ownership of the fire fighting equipment and can keep the fire fighting equipment or ask Budget-Fire to remove the products at no extra charge.

Limitation of Liability

  1. Budget-Fire shall not be liable for any defective equipment not of its own manufacture or for any direct or indirect loss, injury or damage caused by such equipment being defective.
  2. Budget-Fire can accept no liability for the status of any equipment not made available at the time of a scheduled visit.
  3. Budget-Fire shall not be liable for any loss, damage (consequential or otherwise), or injury whatsoever, attributable wholly or in part to the acts, omissions or negligence of the customer or its employees in the storage, siting or use of the equipment.
  4. Fire extinguishers are pressurised vessels and must not be tampered with, opened or heated. Budget-Fire shall have no liability for any damage caused by the customer’s failure to observe these warnings.

Miscellaneous

  1. The agreement is subject to and governed by English law and the parties shall submit themselves to the jurisdiction of the English Courts.
  2. Budget-Fire may from time to time notify the customer in writing that it proposes to alter this Agreement giving details of the proposed change.

Payment and Security

We offer a range of payment options including Visa, Visa Debit, Mastercard, Maestro, Visa electron, PayPal and Proforma.

We never store your payment card data on our own servers. All our web based credit/debit card transactions are handled by Stripe, the market leader in secure online transactions. Stripe has been audited by a PCI-certified auditor and has been awarded the most stringent level of certification available in the payments industry. Stripe forces HTTPS for all services using TLS (SSL) and card numbers are encrypted with AES-256, with keys stored on separate servers.

Shoppers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuer provides the right for a shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Our payments already comply with Strong Customer Authentication, part of the 2019 second Payment Services Directive (PSD2) regulations in Europe. We continually monitor changes in the payment industry to ensure we are doing everything we can to safeguard our customer's payment data. This includes our GDPR and data protection compliance.

If you should have any questions regarding security, please contact us at security@budget-fire.co.uk.

Privacy policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act (2018). We are voluntarily registered as a data controller in the Information Commissioners data protection register with registration number Z9733716. Visit the register here: https://ico.org.uk/ESDWebPages/Entry/Z9733716.

Identity and contact details

Safelincs Ltd
33 West Street
Alford, Lincolnshire
LN13 9FX

Data Protection Team

data-protection@safelincs.co.uk

Data we process

Processing data can mean collecting, storing and using your data. We only do so to perform tasks you want us to perform. These include one or more of the following:

  • Processing your orders, including delivery, servicing and installation, product recalls and warranties
    • name, address, telephone number, email
  • Sending you fire safety reminders you requested
    • mobile number, email
  • Offering product and after-sales support and returns
    • Email, telephone, any supporting information such as address
  • Maintaining your online fire safety logbook
    • Name, email
  • Processing job applications
    • Any details shared in your CV, such as name, address, date of birth, etc.
  • Newsletters (opt-in)
    • Email
  • Safelincs Customer Survey (opt-in)
    • Email and product details
  • TrustPilot (opt-in)
    • Email and order details
  • Your public profile on our forum
    • The details in your user profile

We do not store any payment data such as credit or debit card numbers on our servers. Instead, we use third party payment processors who have been vetted to meet the highest security standards.

To help prevent fraud and diagnose errors, your IP address may be recorded in our web logs.

We also process some data in a statistical manner through Google Analytics to understand how we can improve our web site for visitors and present products and information that is relevant and record visitors coming from adverts. IP addresses and referring URLs are used to achieve this.

We do not sell or share your data with any third parties. Some external companies are contracted by us to achieve tasks such as delivery and online payments and where we have to share customer information with them, this is covered by a Data Protection Contract.

We will only contact you to communicate with you about your order, product or service we offer or in any other situation you've specifically requested us to do so. We might also contact you if products you purchased from us or are serviced by us are due to be serviced again. We regard this as a step to keep you safe. Please let us know if you do not want to be reminded of service dates.

Most order information will be retained for 15 years. Because we deal with safety products and due to many items having extended warranty periods and the significance of possible safety recalls, we have come to the conclusion that it is in our customers' interests for us to securely store this data to be able to support them in the future. This data will not be used for any other purpose, including marketing, except where explicitly requested by you.

We do not record any telephone conversations, however, line managers will occasionally listen-in to conversations to help our staff improve their communication skills and level of service to you.

Cookies

Cookies, also known as browser cookies or tracking cookies are small text files which are downloaded to your device (computer, phone, tablet, etc.) when you visit a website. The cookies then send data back to the website or other websites that recognise the cookie.

Cookies have many different uses, such as remembering a user's preferences, allowing efficient navigation and generally improving the user's online experience. They also help companies to identify how many people visit their website, and how they found it. Cookies cannot identify you personally.

More information about cookies and how to manage them can be found at allaboutcookies.org.

How do we use cookies

The list below shows the cookies that are in use on our website, why we use them and how long they will stay active on your device.

Name Description Expiration
__utma This cookie contains a unique ID which is used to determine unique visitors to our site. The cookie is updated each page view 2 years from set/update
__utmb This cookie is used to create and continue a user session and determines the amount of time a user is on our site 30 minutes from set/update
__utmz This cookie contains information about how users reached our site. i.e. referring link, direct traffic or website search etc. 30 minutes from set/update
PHPSESSID This generic cookie allows us to create and maintain user's shopping carts and order information When the browser is closed or restarted
jssCustomer This cookie is used if a customer logs into our site and allows us to identify their session 24 days from set/update
__cfduid* This cookie is set by Cloudflare, our security and content delivery provider, to help deliver pages fast and securely 1 year from set/update
SERVERID* This cookie is set by our load balancer to ensure you use the fastest possible web server in our cluster 1 year from set/update
CookieTabShown This cookies is set after we first show our cookie tab on the web site so we don't bother you with it more than once 30 days from set/update
IDontWantCookies When you disabled cookies, we set this single cookie to tell our web site to not set any other cookies that may record personal information 30 days from set/update

* these cookies will not be deleted when using the Remove Cookies feature as they are required for our web site to work

You can remove your cookies using the Remove Cookies feature, found in the footer of our web pages. This will stop features like adding products to the cart and logging in from working, however. You can enable cookies again by using the same settings in the footer.

Your rights

The data we process belongs to you. We want you to understand your rights and what options you have. You can make a request to view, erase, modify or restrict processing of data we hold about you and, where there isn't a legal obligation stopping us from doing so and where the request is reasonable, we will process your request within 30 days at no charge.

Please send requests to data-protection@safelincs.co.uk.

You also have the right to complain to your local supervisory authority. Here in the UK we are governed by the Information Commissioner's Office (ICO).

Data security

We take data security very seriously. We use web hosts with numerous ISO and PCI certifications, including ISO 27001 (information security management). All data transmission, both public facing and between our internal systems is done over a secure connection. Where technically feasible, we also encrypt all user data to industry standards or higher.

Our compliance

At Safelincs, we endeavor to surpass the minimum requirements for current data protection regulation compliance. We train our staff in data protection principles from the first day of employment and we perform impact assessments and record our activity on all personal data processing on our bespoke data protection management system.

If you have any questions or comments about your privacy or data protection, please email the data protection team.

Returns Policy

You can cancel your order (or any part of it) for any reason before delivery or within 30 days from receipt of delivery. Email us or call us on 0800 088 7309 if you have not received the goods yet or if you are in possession of the goods and are running close to the end of the 30 days or simply send us the goods with the return slip filled in. Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be fully refunded. Electrical equipment must not have been powered up. Product must not have been installed. If goods are not returned in original packaging or re-sellable condition we will reduce the refund value to reflect that the product will have to be sold as incomplete or damaged. We will refund the sales price and the initial postage and packing charges within 14 days of receiving the goods back from you. We do not charge a re-stocking fee. You need to return the goods to us at your cost within two weeks following your cancellation. Should the goods not be returned within these two weeks, we can offer to collect the goods and deduct the carrier charge of this return from your refund. If you do not require the ordered goods at the point of delivery and you refuse the delivery for this reason, we can deduct the cost for the return shipment from your refund. If you struggle to return large or heavy items, please contact us on 0800 088 7309 and we can offer collection of the goods. We will then deduct the cost of this collection from your refund. This service is only possible if the collection charges are less than the price paid by you for the product. Heavy items such as safes and collections from remote locations will have significant collection charges. Our staff will quote you a cost for collection based on your product and location. Products which are made to measure or to customer specification (eg fire doors) can not be returned and refunded unless faulty.

Certain dangerous goods might have to be collected by Budget-Fire. For example, if you are returning CO2 extinguishers, these will be collected by Safelincs engineers. This is to ensure that you, the customer, and all persons along the way including the couriers and our returns team are kept safe at all times. We will only charge you for a standard collection charge. The rest of the cost is borne by Safelincs, such is our commitment to our customers.

Any returns within the UK should be sent, together with your original order details, to:

Budget-Fire
c/o Safelincs Ltd
33 West Street
Alford
Lincolnshire
LN13 9FX
United Kingdom

Tax Charges

We charge UK VAT at 20% (VAT no GB827 6397 88). Our prices shown are exclusive VAT.

Customers from the Channel Islands can ask for the VAT to be removed from the invoice total. Please ring our office to place your order, emphasising the Channel Islands delivery location.

Transport Damages

Transport damage and discrepancies

We would ask you to please check the condition of your package before signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy for the carrier. You can refuse damaged parcels without signing for these.

If you find the transport damage after the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, we will still accept liability. Failure to note damage might affect replacement or refund from us for items damaged in transit.

Discrepancies of quantities or product codes need to be reported to us within 5 working days from delivery. We might be unable to accept liability for any missing items if incorrect quantities are not highlighted within this period.

Warranties

This policy is in addition to your statutory rights.

Warranty and faulty items

Most products are warranted for one year. Some products have longer warranty periods which will be stated on the product description on our site. If you find a product fault within the warranty period, please call us as soon as you can on 0800 088 7309. Usually we will arrange collection of the faulty product. We will either send you a returns envelope, give you a collection number for you to arrange free collection with UK Mail or give you our freepost address to enable you to drop off the parcel at your local post office. We can also arrange a swap out where we deliver the replacement goods at the same time as we collect the faulty unit. Where appropriate, we will send out a replacement immediately and will inform you of what to do with the original item. Occasionally we will ask you to scrap the original item. In this case we might have to ask you for the serial number of the product.

Recycling of old electrical and electronic items (WEEE regulations)

We have signed up to Valpak's WEEE (Waste Electrical and Electronic Equipment) Distributor Take-Back Scheme (Phase 5 Registration ID: 501327). Private households can therefore drop off their electronic and electrical fire safety waste at their municipal recycling centre when they purchase new products from us. To find your nearest recycling centre, please visit www.recycle-more.co.uk.

Please note that Safelincs Ltd, as a member of the Distributor Take-Back Scheme (DTS), do not accept expired electrical items like smoke alarms sent to our premises by private households.

 

Last updated: 25/10/2021 (v2.1). Our articles are reviewed regularly. However, any changes made to standards or legislation following the review date will not have been considered. Please note that we provide abridged, easy-to-understand guidance. To make detailed decisions about your fire safety provisions, you might require further advice or need to consult the full standards and legislation.