- Fire Extinguishers & Fire Blankets
- Smoke, Heat and CO Alarms
- Fireproof Chests and Boxes
- First Aid and Burns Kits
Budget-Fire is dedicated to your total satisfaction. If you have any suggestions, comments or complaints, please email us at firstname.lastname@example.org. The Terms and Conditions of Budget-Fire do not affect your statutory rights.
We offer a range of payment options including Visa, Visa Debit, Mastercard, Maestro, Visa electron, American Express, PayPal and Proforma.
We never store your payment card data on our own servers. All our web based credit/debit card transactions are handled by Stripe, the market leader in secure online transactions. Stripe has been audited by a PCI-certified auditor and has been awarded the most stringent level of certification available in the payments industry. Stripe forces HTTPS for all services using TLS (SSL) and card numbers are encrypted at rest with AES-256, with keys stored on separate servers.
Shoppers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuer provides the right for a shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.
Our payments already comply with Strong Customer Authentication, part of the 2019 second Payment Services Directive (PSD2) regulations in Europe. We continually monitor changes in the payment industry to ensure we are doing everything we can to safeguard our customer's payment data. This includes our GDPR and data protection compliance.
If you should have any questions regarding security, please contact us at email@example.com
We charge UK VAT at 20% (VAT no GB827 6397 88). Our prices shown are exclusive VAT.
Customers from the Channel Islands can ask for the VAT to be removed from the invoice total. Please ring our office to place your order, emphasising the Channel Islands delivery location.
We offer FREE next day delivery on all orders. Any order placed before 3pm will be dispatched the same day (working days only).
Shipments to Highlands, Islands and remote locations may take 2-3 working days depending on your location. Please contact our sales team for more detailed information with regards to delivery times to your specific location. Our list of "Islands and remote location" postcodes can be found here.
Dangerous goods, such as fire extinguishers cannot be delivered by our standard carrier to island locations, such as Northern Ireland or Jersey. In such instances we will contact you and you will be offered a refund of your order value or a shipment with a specialist carrier at an oncost.
Unfortunately, we can not offer compensation for deliveries that are delayed for reasons out of our control.
Should we be out of stock of an item, we will inform you as soon as possible.
If you order extinguishers with installation, the installation can take up to a maximum of 14 days.
If you add special delivery instructions, please leave a signed piece of paper with the same instructions on the outside of your door, as the driver is otherwise not able to leave parcels eg in a porch etc. If you have left a delivery instruction to, for example, 'leave parcel in porch if not in', we cannot provide you with a proof of delivery, should the parcel go missing. We will, however, provide a proof of shipping, if requested. You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.
Please check the status of your package immediately before signing the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy of the carrier. Otherwise you might not be able to receive a replacement or refund from us. You can also refuse damaged parcels without signing for these. If you find transport damage AFTER the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, some of the carriers we use will accept liability. If you claim any later and you had signed for the goods, we might be unable to claim compensation for you from the carrier.
If a customer is not in when delivery is attempted, the delivery driver will leave a card with details of the local depot and attempt re-delivery the next day. Please ring the stated telephone number if required to do so on the card. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product. Alternatively, we might refund you and cancel the order.
We can arrange specific delivery times and Saturday deliveries on request. Please contact our sales team for a quotation.
This policy is in addition to your statutory rights.
Most products are warranted for one year. Some products have longer warranty periods which will be stated on the product description on our site. If you find a product fault within the warranty period, please call us as soon as you can on 0800 088 7309. Usually we will arrange collection of the faulty product. We will either send you a returns envelope, give you a collection number for you to arrange free collection with UK Mail or give you our freepost address to enable you to drop off the parcel at your local post office. We can also arrange a swap out where we deliver the replacement goods at the same time as we collect the faulty unit. Where appropriate, we will send out a replacement immediately and will inform you of what to do with the original item. Occasionally we will ask you to scrap the original item. In this case we might have to ask you for the serial number of the product.
We would ask you to please check the condition of your package before signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy of the carrier. You can refuse damaged parcels without signing for these. If you find the transport damage after the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, we will still accept liability. Failure to note damage might affect replacement or refund from us for items damaged in transit.
You can cancel your order (or any part of it) for any reason before delivery or within 30 days from receipt of delivery. Email us or call us on 0800 088 7309 if you have not received the goods yet or if you are in possession of the goods and are running close to the end of the 30 days or simply send us the goods with the return slip filled in. Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be fully refunded. Electrical equipment must not have been powered up. Product must not have been installed. If goods are not returned in original packaging or re-sellable condition we will reduce the refund value to reflect that the product will have to be sold as incomplete or damaged. We will refund the sales price and the initial postage and packing charges within 14 days of receiving the goods back from you. We do not charge a re-stocking fee. You need to return the goods to us at your cost within two weeks following your cancellation. Should the goods not be returned within these two weeks, we can offer to collect the goods and deduct the carrier charge of this return from your refund. If you do not require the ordered goods at the point of delivery and you refuse the delivery for this reason, we can deduct the cost for the return shipment from your refund. If you struggle to return large or heavy items, please contact us on 0800 088 7309 and we can offer collection of the goods. We will then deduct the cost of this collection from your refund. This service is only possible if the collection charges are less than the price paid by you for the product. Heavy items such as safes and collections from remote locations will have significant collection charges. Our staff will quote you a cost for collection based on your product and location. Products which are made to measure or to customer specification (eg fire doors) can not be returned and refunded unless faulty.
Any returns within the UK should be sent, together with your original order details, to:Budget-Fire
Should you have any complaints, please let us know by e-mailing us at firstname.lastname@example.org and we will do our best to help you. Your complaint will be treated confidentially. We will acknowledge your complaint within 5 working days and will advise you about the length of time it will take to resolve the complaint. We will also keep you informed throughout the process.
We have signed up to Valpak's WEEE Distributor Take-Back Scheme (Registration ID: 401363). As a result private households can drop off their electronic and electrical waste at their municipal recycling centre when they are purchasing new products from us. To find your nearest recycling centre, please visit www.recycle-more.co.uk.
We offer an optional nationwide (mainland UK) installation service, which includes extinguisher hanging, inspection, labelling and certification by our BAFE approved fire extinguisher engineers. Alternatively, customers can choose to install the extinguishers themselves but we strongly recommend that you carry out a careful visual inspection once you have received the extinguisher to ensure that there has been no transport damage, that the safety pin moves freely, that the pressure gauge needle (where applicable) is in the green and that you have received the correct extinguisher. Even though we inspect our extinguishers prior to shipment and are protecting them very carefully against transport damage, we will not issue pre-shipping inspection certificates, as extinguishers can be damaged in transit. The practice of issuing pre-shipping inspection certificates can be dangerous as it can make the customer believe that the extinguishers do not require a visual inspection by the customer on receipt of the extinguishers. We also offer to come out to you, after you have hung the extinguishers yourself, to carry out an inspection of the extinguishers and to apply extinguisher servicing labels. This process is called commissioning and can be ordered online when you are choosing fire extinguishers. Commissioning is cheaper than our full fire extinguisher installation service. We also offer to remove old extinguishers for responsible recycling. There is a charge of £3.64 + VAT per extinguisher to cover this optional service.
If you are a business you need to have the extinguishers serviced after 12 months and yearly thereafter. We offer extinguisher servicing nationwide on mainland UK.
Customers living in remote areas should note that some servicing/installation services may be affected, or not available. We will inform you as soon as possible of any potential problems. If you want to check before placing an order, please call us on 0800 088 7309.
Installations of fire extinguishers are carried out within 14 days. Commissioning of fire extinguishers is carried out within 28 days. The annual Servicing of fire extinguishers is carried out within 30 days from your order.
All Installations, Commissioning and Servicing is carried out by the BAFE certified network of Safelincs fire extinguisher engineers. All extinguisher labels and all documentation is Safelincs branded.
Budget-Fire also offers fully inclusive contracts for the supply, installation and annual maintenance of extinguishers. These contracts typically run 3 to 5 years and involve yearly payments. The following terms and conditions apply for these contracts only and are valid in conjunction with the written Rental and Maintenance Agreement: